Using An’s “Digital Customer Experience Management” tool in Excel. Work through one of the megacapabilities (MC1 through MC12). At a minimum, students should choose at least one megacapability to analyze their company’s (or an organization of the students choosing) digital capability maturity level and develop a multi-wave digital transformation effort for that specific megacapability. Briefly explain the current maturity level of each of the capabilities within the megacapability. Explain why one of the capabilities was chosen for the first wave of investment and progress. Also, explain why one of the capabilities was chosen as being less important (there are a number of capabilities within each megacapability). Include the resulting MC Graph. The excaqwel file is down below.
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