Operation Management

Paper details: Assessment task details and instructions AlphaCo is a medium-sized company that produces high-quality handmade furniture for customers in their own country. Most of these customers are small boutique furniture retailers who have used AlphaCo for a number of years, normally placing orders by telephone and paying by cash on delivery. There is little visibility of future orders, which means that the lead time for delivery can be over four weeks, and this means that some orders are cancelled at short notice due to changes in customer demand. In addition, AlphaCo has seen the market for their products reduced by nearly 30% over the last year, as consumers react to the increasing rate of inflation and the consequences of the Covid-19 pandemic. Currently, AlphaCo relies on a small number of local suppliers for their raw materials (woods, plastics, etc) and struggles to maintain effective relationships due to their difficulty in managing the supply and demand of their own products. As AlphaCo has a strong brand image, the company has recently been bought by BetaCo, which is a large organisation as they can see future opportunities in competing in global, more price- sensitive markets. This will require a change in strategy to one that focuses on the efficiency of production and the development of stronger and more professional customer and supplier relationships. A new focus will be needed to improve AlphaCo’s manufacturing, marketing, and supply chain capabilities and capacity. BetaCo is prepared to invest significantly in making these changes, particularly through digital transformation, as their initial market research shows that there is a sizeable market for quality products, but costs need to be managed effectively and efficiently. Your task You are a technical consultant and have been sent by BetaCo to review AlphaCo’s operations and information management processes and ways of working. This review takes the form of a report that includes the different tasks shown below with mark weightings against each one. 1. Develop a SWOT analysis of the current situation at AlphaCo (10 marks). 2. Based on your SWOT analysis, discuss how a more effective and efficient management of capacity, quality and both suppliers and customers could help AlphaCo meet its new performance objectives (40 marks). 3. Select one of the process areas from part 2 (e.g. capacity, quality, supplier or customer management) and, using Business Process Model (BPM) techniques, develop and present two BPM models that show how these could be improved by capturing the existing and the proposed business processes (20 marks). 4. Conduct research into a suitable Enterprise Resource Planning (ERP) software solution and develop an evaluation table, which shows a set of evaluation characteristics and the analysis of two commercial/off-the-shelf products and two Open Source Software alternatives (20 marks). 5. Select one Industry 4.0 technology and discuss the benefits of implementing this into AlphaCo (10 marks). Additional instructions 1. Follow a report format, with a title and contents page, Executive Summary (that gives a brief and complete summary of your paper for an executive to read), brief introduction, individual sections and sub-sections that address the assignment brief tasks, page numbers, brief conclusions and appendix section (if used). If you are uncertain about how to present and structure a report then visit the university library and ask for assistance. 2. Use diagrams, illustrations, tables, graphics etc. wherever these are helpful. If you do use these, please do not put them in the appendices if they are part of your discussion. Appendices are the appropriate places to put supporting material, however, remember if the reader is satisfied with the main points of your discussion; the supporting information within the appendices may not even be reviewed. 3. Try to use theory explicitly at all stages, but do not spend too much time describing a theory. While you must be explicit about the theories, models, techniques etc. that you use, you can assume that the reader is familiar with them. What the reader requires is evidence of your ability to understand and apply the theory and learn from it in order to support the development of your findings and/or ideas. 4. You must cite all sources on which you have relied, for example textbooks, journal articles, web pages etc. using the Harvard Bibliographic referencing system. If you do not cite all sources, then you may be accused of plagiarism, and that may endanger your success in passing the module. If you are in any doubt about how to reference your work, please obtain guidance from the library and/or your academic librarian(s) for this module. 5. All submissions should be word-processed (letter size 12, times new roman, 1.5 space) and fully referenced. 6. The word count for each task of the assignment brief should be based on the mark weightings for each one. Assessment Criteria You should look at the assessment criteria to find out what we are specifically looking at when marking the submissions. This reflects the Level 7 assessment criteria. Criterion / Mark range 90-100 80-89 70-79 60-69 50-59 40-49 0-39 Task 1 – SWOT Analysis (10%) Outstanding clarity of focus on the task and required structure. Outstanding critical understandin g of the relevance of the issues, Very good application and synthesis of secondary sources. Excellent clarity of focus on the task and required structure. Excellent critical understandin g of the relevance of the issues, Very good application and synthesis of secondary sources. Very good clarity of focus on the task and required structure Very good critical understandin g of the relevance of the issues. Very good application and synthesis of secondary sources. Good clarity of focus on the task and required structure. Good critical understandin g of the relevance of the issues, with some omissions or unnecessary issues, Very good application and synthesis of secondary sources, with some limitations. Focus evident and satisfactory structure. Satisfactory Critical understandin g of the subject matter, with limited awareness of issues, Satisfactory application and synthesis of academic content and use of secondary sources, with some limitations. Poorly focused, with poor structure. Poor critical understandin g of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and limited use of secondary sources. Little or no focus evident and very poor structure. Little or no critical understandin g of subject matter. Very poor application and synthesis of academic content and use of secondary sources. Task 2 – OM link to performanc e objectives (40% Outstanding clarity of focus on the task, structure and argument. Outstanding critical understandin g of the subject matter, issues, Excellent clarity of focus on the task structure and argument. Excellent critical understandin g of the subject matter, issues, Very good clarity of focus on the task, structure and argument. Very good critical understandin g of the subject matter, issues, Good clarity of focus on the task, with some omissions or unnecessary issues. Good structure and argument. Good critical understandin g of the Focus evident and satisfactory but with some omissions and unnecessary issues. Satisfactory structure and argument. Satisfactory critical Poorly focused, with significant omissions and unnecessary issues. Poor structure and argument. Poor critical understandin g of the subject Little or no focus evident and very poor structure and argument. Little or no critical understandin g of subject matter is demonstrate d and poorly and expression of ideas, relevance of issues. Outstanding application and synthesis of academic content and use of secondary sources as appropriate. and expression of ideas. relevance of issues. Excellent application and synthesis of academic content and use of secondary sources as appropriate. and expression of ideas. relevance of issues. Very good application and synthesis of academic content and use of secondary sources as appropriate. subject matter, issues, and expression of ideas. relevance of issues with some limitations. Good application and synthesis of academic content and use of secondary sources as appropriate. understandin g of the subject matter, with limited awareness of issues, and expression of ideas. Satisfactory application and synthesis of academic content and use of secondary sources as appropriate. matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and use of secondary sources as appropriate. expressed ideas. Very poor application and synthesis of academic content and use of secondary sources as appropriate. Task 3 – BPM (20%) Outstanding clarity of focus on the task and required structure. Outstanding application and synthesis of academic content, relevance of issues and use of secondary sources as appropriate. Excellent clarity of focus on the task and required structure. Excellent application and synthesis of academic content, relevance of issues and use of secondary sources as appropriate. Very good clarity of focus on the task and required structure. Very good application and synthesis of academic content, relevance of issues and use of secondary sources as appropriate. Good clarity of focus on the task and required structure. Good application and synthesis of academic content, relevance of issues, with some limitations and use of secondary sources as appropriate. Satisfactory clarity of focus on the task and required structure. Satisfactory application and synthesis of academic content, relevance of issues, with limitations and/or omissions and use of secondary sources as appropriate. Poor clarity of focus on the task and required structure. Poor application and synthesis of academic content, relevance of issues, with limitations and/or omissions and use of secondary sources as appropriate. Little or no focus evident and very poor structure. Very poor clarity of focus on the task and required structure Very poor application and synthesis of academic content, relevance of issues, with significant limitations and/or omissions and use of secondary sources as appropriate. Task 4 – ERP (20%) Outstanding clarity of focus on the task, structure and argument. Outstanding critical understandin g of the subject matter, issues, and expression of ideas, relevance of issues. Outstanding application and synthesis of academic content and use of secondary sources as appropriate. Excellent clarity of focus on the task structure and argument. Excellent critical understandin g of the subject matter, issues, and expression of ideas. relevance of issues. Excellent application and synthesis of academic content and use of secondary sources as appropriate. Very good clarity of focus on the task, structure and argument. Very good critical understandin g of the subject matter, issues, and expression of ideas. relevance of issues. Very good application and synthesis of academic content and use of secondary sources as appropriate. Good clarity of focus on the task, with some omissions or unnecessary issues. Good structure and argument. Good critical understandin g of the subject matter, issues, and expression of ideas. relevance of issues with some limitations. Good application and synthesis of academic content and use of secondary sources as appropriate. Focus evident and satisfactory but with some omissions and unnecessary issues. Satisfactory structure and argument. Satisfactory critical understandin g of the subject matter, with limited awareness of issues, and expression of ideas. Satisfactory application and synthesis of academic content and use of secondary sources as appropriate. Poorly focused, with significant omissions and unnecessary issues. Poor structure and argument. Poor critical understandin g of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and use of secondary sources as appropriate. Little or no focus evident and very poor structure and argument. Little or no critical understandin g of subject matter is demonstrate d and poorly expressed ideas. Very poor application and synthesis of academic content and use of secondary sources as appropriate. Task 5 – Industry 4.0 (10%) Outstanding clarity of focus on the task, structure and argument. Outstanding critical understandin g of the subject matter, issues, and expression of ideas, relevance of issues. Outstanding application and synthesis of academic content and use of secondary sources as appropriate. Excellent clarity of focus on the task structure and argument. Excellent critical understandin g of the subject matter, issues, and expression of ideas. relevance of issues. Excellent application and synthesis of academic content and use of secondary sources as appropriate. Very good clarity of focus on the task, structure and argument. Very good critical understandin g of the subject matter, issues, and expression of ideas. relevance of issues. Very good application and synthesis of academic content and use of secondary sources as appropriate. Good clarity of focus on the task, with some omissions or unnecessary issues. Good structure and argument. Good critical understandin g of the subject matter, issues, and expression of ideas. relevance of issues with some limitations. Good application and synthesis of academic content and use of secondary sources as appropriate. Focus evident and satisfactory but with some omissions and unnecessary issues. Satisfactory structure and argument. Satisfactory critical understandin g of the subject matter, with limited awareness of issues, and expression of ideas. Satisfactory application and synthesis of academic content and use of secondary sources as appropriate. Poorly focused, with significant omissions and unnecessary issues. Poor structure and argument. Poor critical understandin g of the subject matter, with limited awareness of issues, and expression of ideas. Poor application and synthesis of academic content and use of secondary sources as appropriate. Little or no focus evident and very poor structure and argument. Little or no critical understandin g of subject matter is demonstrate d and poorly expressed ideas. Very poor application and synthesis of academic content and use of secondary sources as appropriate. Assessed intended learning outcomes On successful completion of this assessment, you will be able to: 1. Critically analyse the theory, concepts and models of operations and information management. 2. Demonstrate an understanding of the importance of operations and information management in international operations. 3. Analyse and critically evaluate the ways in which operations and information management are adapted in view of specific market culture and customer requirements. 4. Analyse and critically evaluate the role and importance of operational excellence in various aspects of competitive advantage. 5. Evaluate critically the fundamental principles of quality and environmental management systems. Transferable Skills and other Attributes 1. Identify and utilise appropriate methods for collecting and analysing data related to operations and information management issues. 2. Locate, summarise and synthesise a range of information from published literature and electronic sources on operations and information management. 3. Use and evaluate a variety of tools for improving organisational performance. 4. Improve research skills, and data analysis and presentation. Manage time to meet deadlines in both group discussions and in preparation of in-class activities. Word count The maximum word count is 3000 words (+/- 10%). Your word count is from the introduction to conclusion sections. Therefore, it does not include title page, contents page, reference section, appendices etc. If the assignment exceeds these limits; the work in excess of 3000 is not marked. Feedback arrangements You can expect to receive summative feedback • Two working weeks (excluding University Seasonal Closing) after the submission date. • Marks and written feedback will be available on OnlineCampus o You will need to log into the full site to access the written feedback. o An announcement will be made informing you of the release. Formative feedback will be provided during the teaching sessions, and where appropriate, through student-centred activities presented on the VLE. Academic integrity and referencing Students are expected to learn and demonstrate skills associated with good academic conduct (academic integrity). Good academic conduct includes the use of clear and correct referencing of source materials. Here is a link to where you can find out more about the skills which students need: Academaqwic integrity & referencing Referencing